SEASIDE GOLF VACATION - Golf Package FAQ
Q: How do I book a golf package?
A: Call SEASIDE GOLF VACATIONS (SGV) at 1-877-732-6999, and one of our experienced Golf Directors will be happy to help you plan and book your package.
Q: How do I make tee-times and lodging reservations?
A: Your Golf Director will make your tee-times and lodging reservations for you, and will send you a confirmation showing all details of the package.
Q: If I have made my own lodging arrangements can I still book a golf package?
A: If you already have lodging arranged, you may book a “Golf Only” package.
Q: What is the cancellation policy for a golf package?
A: Our goal is to provide you with an excellent golf vacation, and to keep you as a customer year after year. We do not like to charge cancellation fees, but our contracts with the property owners and golf courses obligate us to pay for reservations that are cancelled on short notice. We do not profit from cancellations, and we will always attempt to minimize cancellation fees for our customers. Cancellation charges will apply as follows for parties of 8 or less. The cancellation policy is more restrictive for groups of more than 8 – please call if you need more information.
|Days Prior to Arrival||Cancellation Fee (for groups of 8 or less)|
|31 Days or More||No cancellation fee charged – a full refund will be given|
|16 to 30 Days||$50.00 per person|
|8 to 15 Days||Loss of Deposit Amount|
|7 Days or Less||Up to 100% of the Package Price|
If the customer does not pay the balance of the package price by the prescribed date, SGV reserves the right to cancel the booking, and in such cases the customer will also forfeit all monies paid. Unused portions of the vacation are non-refundable. We will never cancel a package without attempting to contact the Group Leader.
PLEASE NOTE: Cancellation fees may differ for individuals who “drop out” of a group, as the “per person” price of the package may also change, thereby impacting the remaining members of the group (see “Golf Policies and FAQs”). These penalties will be determined on an individual basis after SGV confers with the Group Leader.
Q: What is the check-in time; what is the checkout time?
A: Check-in time & checkout times vary depending on the lodging location. In all cases the times will be shown on your confirmation. These times are strictly enforced. If a group is late to check out, an additional one-day charge is processed. REQUESTS FOR EARLY CHECK-IN MUST BE COORDINATED THROUGH SGV. LATE CHECKOUTS ARE RARELY PERMITTED.
Q: Are linens included with the lodging?
A: Yes. All golf packages with lodging include linens and towels.
Q: Will the “Per Person” price of a package change if the original number of people changes?
A: The “per person” price of your golf package is likely to change if the number of people in your group changes. This is due to the lodging costs rather than the green fees and cart fees. Please contact SGV to find out the impact of changing the number of people and the options for handling this change.
Q: Why is payment for a golf package due prior to arrival?
A: Prior payment is required to reserve discounted, quality tee-times and lodging in advance. It is really no different than when you make advance payment to a travel agent for a trip, or when you pay in advance for discounted airline reservations, or for advance tickets to a ball game. When we make tee-times and lodging arrangements on your behalf, we are obligated to other companies. Because these companies may not be able to re-sell their product if you decide to cancel on short notice, they will charge us whether or not you use your lodging and tee-times. In addition, we believe it is reasonable to expect all members of your group to be committed to the trip at least 14 days prior to your arrival.
Q: Is it possible to add an extra night of lodging?
A: Contact SGV immediately if you would like to arrange an extra night of lodging at the package rate. Availability of additional lodging and associated costs may vary.
Q: What if there is a frost delay?
A: Walking on frost will kill the grass so courses will delay the start of play until it is gone. In cases of a frost delay, your tee time is usually moved back in sequence. If you cannot play all 18 holes, you may ask the course for a rain check (usually 9 hole rain checks are issued if you play less then 14 holes), or you may ask us to try to reschedule your tee-time. Rain checks are issued at the discretion of the course.
Q: What if there is bad weather?
A: If weather should cause the course to close, and the course does not charge SGV, we will refund the entire amount for the round. If you’ve already started play and the weather turns bad, the course, at its discretion, may refund some or all of the charges or issue a rain check but you must go to the Pro Shop to determine what they will do. If you are due a refund, SGV will send the refunded amount to you after the course has refunded SGV. Rain checks can be used on future packages.
Q: What happens if a group misses their tee time?
A: Even if you are only slightly late, you will probably not be able to play your round. Almost all courses double tee, front and back. The first tee-time is around 7:00 a.m., and last morning tee-time is 9:30 a.m. or so; then the course is full on all 18 holes and there is no way they can put a latecomer on. The rare case is a course that single tees – they might be able to get you out. If you notify SGV prior to your tee time, we will do our best to reschedule your tee-time or get you a rain check that you may use in the future. There are no refunds for missed tee times.
Q: Can tee times be changed?
A: All requests for tee-time changes must be coordinated through SGV. SGV will do whatever is possible to change your tee times, but changes are subject to availability and may result in an increase in the price of your golf package.
Q: What is the dress code?
A: All courses require non-metal spikes and proper golf attire, i.e., collared shirts for men and NO jeans, denim or tee shirts. Golf sandals are acceptable.
Q: Are personal coolers permitted?
A: Some courses allow coolers and some do not. Please contact the course directly to determine their policy.
Q: Can a non-golfer ride in the cart?
A: If a non-golfer wishes to ride in a cart and join friends or family on the course, the Pro Shop may charge a cart fee for the non-golfer. If an additional cart is required as a result of the non-golfer joining a group of two or four golfers, the non-golfer will probably be charged. If an additional cart is not required because the non-golfer is joining a single golfer or a threesome, the Pro Shop might not charge a fee. Charges for cart fees are solely at the discretion of the Pro Shop staff.